Legal Documents
DNS Stack Private Limited - Utility Server Legal & Corporate Documentation
Company: DNS Stack Private Limited
CIN: U62099UP2025PTC223463
Product Brand: Utility Server (SPIDER, RHINO, MARLIN)
Website: https://www.dnsstack.com
Overview
This folder contains all legal policies, agreements, and compliance documentation for Utility Serverโs web performance optimization services, provided by DNS Stack Private Limited.
Utility Server is a product of DNS Stack Private Limited, an Indian company specializing in AI-powered web performance optimization tools.
Subsidiary: Techtonic Systems Media and Research LLC (https://techtonic.systems) is a subsidiary of DNS Stack Private Limited.
โ ๏ธ IMPORTANT: Automatic Agreement
BY USING UTILITY SERVER SERVICES, YOU AUTOMATICALLY AGREE TO ALL DOCUMENTS IN THIS REPOSITORY:
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Terms and Conditions
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Privacy Policy
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Service Level Agreement (SLA)
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Disclaimer
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Non-Disclosure Agreement (NDA)
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All other policies referenced herein
Your registration for or use of Utility Server services constitutes your acceptance of these agreements. No separate signature is required.
๐ Data Processing Notice
Utility Server processes ONLY publicly available data from your website.
When you onboard to Utility Server services, you explicitly consent to:
- Access and processing of your public website content
- Caching and optimization of publicly accessible pages
- Analysis for performance improvements
- Processing necessary to deliver our services
We do NOT access:
- Password-protected content
- Private user data
- Non-public information
- Any data beyond what is publicly available on your website
- Payment card information (handled by payment gateway partners)
๐ณ Payment Processing
โ ๏ธ NO PAYMENT DATA ON OUR SERVERS:
Utility Server and DNS Stack Private Limited DO NOT process, store, or have access to any payment information. All payment processing is handled by:
- Stripe (PCI-DSS Level 1 compliant)
- Other authorized payment gateway partners
Your payment information goes directly to the payment gateway and is never stored on our servers.
๐ค Channel Partner & White Label Model
โ ๏ธ IMPORTANT - DISTRIBUTION MODEL:
Utility Server is a white label solution that may be sold through authorized channel partners (resellers, distributors, system integrators).
If you purchased through a channel partner:
- You are subject to both our terms AND your channel partnerโs terms
- Billing and contracts are handled by your channel partner
- Service delivery is provided by DNS Stack Private Limited
We are NOT responsible for:
- Channel partnersโ business practices or pricing
- Channel partnersโ client relationships
- Channel partnersโ support or service delivery processes
- Disputes between channel partners and their clients
๐ Available Documents
Corporate Philosophy
Our Mission, Vision, Values & Principles
- Company purpose and mission statement
- 7 core values with detailed explanations
- Product philosophy (SPIDER, RHINO, MARLIN)
- Commitments to customers, team, industry, and planet
- Decision-making framework
- Guiding principles
Customer Agreements
Service Agreement & Terms of Use
- 20 comprehensive sections
- Account registration and security
- Service plans and pricing (all tiers)
- Usage limits and fair use policy
- Payment terms, refunds, and billing
- Intellectual property rights
- User obligations and prohibited activities
- Warranties, disclaimers, and limitations
- Indemnification and dispute resolution
Service Level Agreement
- Uptime commitments: 99.5% - 99.95% by tier
- Performance targets and response times
- Support service levels
- Service credit calculations
- Maintenance windows and exclusions
- Detailed calculation examples
Privacy & Data Protection
Comprehensive Privacy Policy
- GDPR, CCPA, LGPD, PIPEDA compliant
- Information collection and usage
- Data sharing and protection practices
- User privacy rights
- International data transfers
- Cookie policy
- Regional-specific provisions:
- European Union (GDPR)
- United Kingdom (UK GDPR)
- California (CCPA/CPRA)
- Canada (PIPEDA)
- Brazil (LGPD)
- Australia, Japan, Singapore
Legal Disclaimers
Limitations of Liability & Warranties
- 15 comprehensive sections
- โAS ISโ and โAS AVAILABLEโ statements
- No warranty of service
- Performance and results disclaimers
- Security limitations
- Data loss disclaimers
- Third-party service disclaimers
- Beta features disclaimers
- Complete limitation of liability
- User responsibilities
Business Agreements
Non-Disclosure Agreement Template
- Mutual confidentiality agreement
- For partners, vendors, and business relationships
- Comprehensive confidentiality obligations
- 5-year confidentiality term
- Trade secret protections
- Intellectual property safeguards
- Injunctive relief provisions
- Ready for execution
Compliance & Regulatory
Legal Compliance Information
- Company registration and tax information
- Intellectual property portfolio:
- Trademarks (SPIDERโข, RHINOโข, MARLINโข)
- Copyrights and patents
- Trade secrets protection
- Security certifications:
- SOC 2 Type II
- ISO 27001
- PCI DSS compliance
- Regulatory compliance:
- US: CCPA, CPRA, federal regulations
- EU: GDPR, ePrivacy, DSA
- UK: UK GDPR
- Canada: PIPEDA, CASL
- Brazil: LGPD
- Australia, Japan, Singapore
- Export control compliance
- Accessibility commitments (WCAG 2.1 Level AA)
- DMCA procedures
- Legal request handling
Techtonic Systems Media and Research LLC - US Legal Information
- Complete company information and formation details
- Corporate structure (subsidiary of DNS Stack Private Limited)
- Legal jurisdiction: All matters handled by DNS Stack in India
- US LLC compliance (Wyoming)
- EU/GDPR compliance framework
- International operations and global compliance
- Channel partner and white-label disclaimers
- Payment processing disclaimers
- Intellectual property ownership
- Multi-jurisdictional legal framework
- Contact information for legal matters
๐ฏ Document Purpose Guide
For Customers
Read Before Using Services:
- Terms and Conditions - Your agreement with us
- Privacy Policy - How we handle your data
- SLA - Our service commitments
- Disclaimer - Important limitations
For Partners & Vendors
Business Relationships:
- NDA - Confidentiality agreement
- Legal - Company and IP information
- Terms and Conditions - Business terms
For Legal & Compliance Teams
Due Diligence:
- Legal - Compliance certifications
- Techtonic Systems US Legal - US subsidiary legal information
- Privacy Policy - Data protection practices
- Terms and Conditions - Legal framework
- SLA - Service commitments
For Regulators
Regulatory Review:
- Legal - Compliance overview
- Techtonic Systems US Legal - US operations and jurisdiction
- Privacy Policy - Privacy practices
- Terms and Conditions - User agreements
General Legal Inquiries
Email: [email protected]
Specific Legal Matters
DNS Stack Private Limited
Utility Server - Legal Department
2nd Floor, Kalkat Bhawan
Punjab Innovation Mission, Gmada Aerocity
SAS Nagar, Mohali, Punjab - 140306
India
CIN: U62099UP2025PTC223463
Website: https://www.dnsstack.com
Subsidiary: Techtonic Systems Media and Research LLC (https://techtonic.systems)
๐ Regional Data Protection Officers
European Union: [email protected]
United Kingdom: [email protected]
Brazil (LGPD): [email protected]
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Compliance Overview
Privacy Regulations
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GDPR (European Union)
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UK GDPR (United Kingdom)
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CCPA/CPRA (California, USA)
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PIPEDA (Canada)
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LGPD (Brazil)
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Privacy Act (Australia)
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APPI (Japan)
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PDPA (Singapore)
Security Standards
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SOC 2 Type II
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ISO/IEC 27001
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PCI DSS (via Stripe)
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OWASP Top 10
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NIST Framework
Accessibility
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WCAG 2.1 Level AA
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Section 508 (US)
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ADA (US)
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European Accessibility Act
๐ Document Updates
Version Control
All documents are version-controlled via Git. View commit history for changes.
Effective Dates
Each document includes:
- Effective date
- Last updated date
- Version number (where applicable)
Notification of Changes
Material changes are communicated via:
- Email to account holders (30 days notice)
- Website announcements
- In-service notifications
- Git commit log
๐ How to Use These Documents
Reading Order for New Users
- Start with Philosophy to understand our values
- Read Terms and Conditions before using services
- Review Privacy Policy to understand data practices
- Check SLA for service commitments
- Read Disclaimer for important limitations
For US-Based Users or Partners
- Techtonic Systems US Legal - US operations and legal framework
- Understand that all legal matters are handled in India by DNS Stack
For Legal Review
- Legal - Compliance overview
- Techtonic Systems US Legal - US subsidiary information
- Terms and Conditions - Legal framework
- Privacy Policy - Data protection
- SLA - Service commitments
- NDA - Confidentiality agreements
โ๏ธ Dispute Resolution
- Contact support: [email protected]
- Escalate to legal if needed: [email protected]
- Work in good faith to resolve issues
See Terms and Conditions Section 19 for:
- Governing law
- Arbitration procedures
- Jurisdiction and venue
- Class action waiver
๐ Security & Confidentiality
Reporting Security Issues
Email: [email protected]
Do NOT report via public channels
Requesting an NDA
Email: [email protected]
Template: NDA
Legal Requests
Email: [email protected]
Process: See Legal Section 11
๐ International Users
Data Protection Rights
See Privacy Policy Section 14 for regional-specific provisions:
- EU/EEA residents (GDPR)
- UK residents (UK GDPR)
- California residents (CCPA/CPRA)
- Canadian residents (PIPEDA)
- Brazilian residents (LGPD)
- Australian residents (Privacy Act)
Export Control
See Legal Section 6 for:
- Export compliance
- Restricted countries
- User obligations
๐ Transparency
We believe in transparency:
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All legal documents publicly accessible
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Changes tracked via Git
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Clear contact information
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Responsive to inquiries
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Transparency reports (when volume permits)
๐ค Feedback Welcome
We welcome feedback on our legal documents:
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Last Updated
Repository: November 6, 2025
Individual Documents: See each document for specific dates
- Main Repository: https://github.com/utility-server/documents
- API Documentation: https://apis.utility-server.com/
- Service Websites:
- SPIDER: https://spider.utility-server.com
- RHINO: https://rhino.utility-server.com
- MARLIN: https://marlin.utility-server.com
- Status Page: https://status.utility-server.com
- Support: [email protected]
For questions about these documents or our legal policies, contact [email protected]
ยฉ 2024-2025 DNS Stack Private Limited. All rights reserved.
Utility Server is a product of DNS Stack Private Limited.