documents

Utility Server Logo

Navigation: 🏠 Legal Home 📜 Philosophy 📋 Terms 🔒 Privacy ⚠️ Disclaimer 🤝 NDA ⚖️ Legal 📊 SLA

Privacy Policy

Utility Server Privacy Policy

Effective Date: May 8, 2025 (DNS Stack Private Limited incorporation date)
Last Updated: November 6, 2025

Our Commitment to Privacy

At Utility Server, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including SPIDER, RHINO, MARLIN, Utility Client, and associated platforms.

⚠️ IMPORTANT DISTINCTION:

This Privacy Policy covers:

  1. Customer Account Information: Data we collect about YOU (our customer) - name, email, payment info, etc.
  2. Website Service Data: How we handle YOUR website’s publicly available content

What We DO NOT Collect: We do not collect, process, or have access to personal information of YOUR website visitors or end users. We only process publicly available website content (HTML, CSS, JavaScript, images) that is already accessible to anyone on the internet.

Our Privacy Principles:

Table of Contents

  1. Scope and Application
  2. Information We Collect
  3. How We Use Your Information
  4. How We Share Your Information
  5. Data Storage and Security
  6. Data Retention
  7. Your Privacy Rights
  8. Cookies and Tracking Technologies
  9. International Data Transfers
  10. Children’s Privacy
  11. Third-Party Services
  12. Changes to This Policy
  13. Contact Us
  14. Regional-Specific Provisions

1. Scope and Application

1.1 What This Policy Covers

This Privacy Policy applies to information we collect through:

1.2 Who We Are

Utility Server is a product brand of DNS Stack Private Limited, a company incorporated in India (CIN: U62099UP2025PTC223463). We provide web performance optimization services, including prerendering, edge caching, and image optimization. Our services are designed to improve website speed, SEO, and user experience.

Data Controller: DNS Stack Private Limited (operating as Utility Server) is the data controller responsible for your personal information.

Principal Office Address: DNS Stack Private Limited 2nd Floor, Kalkat Bhawan, Punjab Innovation Mission, Gmada Aerocity SAS Nagar, Mohali, Punjab - 140306, India

Subsidiary Companies:

1.3 Acceptance

⚠️ IMPORTANT: BY USING UTILITY SERVER SERVICES, YOU AUTOMATICALLY AND EXPLICITLY CONSENT TO:

Data We Process: Utility Server processes ONLY publicly available data from your website with your explicit consent when you onboard to our services. We do not access, collect, or process:

Your Consent: Registering for or using Utility Server services constitutes your explicit, informed consent to data processing as described in this policy.

1.4 Channel Partner Distribution Model

⚠️ IMPORTANT - WHITE LABEL & CHANNEL PARTNERS:

Utility Server is distributed as a white label solution through authorized channel partners.

What This Means:

Direct Customers vs. Channel Partner Clients:

If you do not agree, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: When you create an account, we collect:

Payment Information: When you subscribe to paid services:

⚠️ IMPORTANT - PAYMENT PROCESSING: Utility Server and DNS Stack Private Limited DO NOT process, store, or have access to any payment card information, banking details, or financial credentials on our servers.

All payment processing is handled exclusively by our PCI-DSS compliant payment gateway partners including:

Payment information is collected and stored solely by these payment gateway partners on their secure infrastructure. We only receive transaction confirmation and basic billing information necessary for account management.

Communication Information: When you contact us:

Profile Information: Optional information you may provide:

2.2 Information Collected Automatically

Usage Data: When you use our Services:

Technical Data:

Service-Specific Data:

SPIDER:

RHINO:

MARLIN:

2.3 Information from Third Parties

Payment Processors:

Authentication Providers: If you use OAuth or SSO:

Analytics Services:

2.4 Cookies and Similar Technologies

We use cookies and similar technologies to:

See Section 8 for detailed information about cookies.

2.5 Content You Process

User Content: Content you cache, optimize, or prerender through our Services:

Important: We process this content solely to provide Services. We do not claim ownership and do not use it for any other purpose.

3. How We Use Your Information

3.1 To Provide and Improve Services

Service Delivery:

Service Improvement:

Personalization:

3.2 To Communicate With You

Service Communications:

Marketing Communications (with consent):

You can opt out of marketing communications at any time.

Administrative Communications:

3.3 For Security and Fraud Prevention

3.5 For Analytics and Research

Note: Analytics are performed on aggregated, anonymized data whenever possible.

4. How We Share Your Information

4.1 We Do NOT Sell Your Information

Utility Server does not and will never sell your personal information to third parties.

We do not:

4.2 Service Providers

We share information with trusted third-party service providers who assist us in operating our Services:

Infrastructure Providers:

Business Services:

Requirements for Service Providers:

We may disclose information when required by law or when we believe disclosure is necessary to:

4.4 Business Transfers

If Utility Server is involved in a merger, acquisition, or sale of assets:

We may share information with third parties when you explicitly consent, such as:

4.6 Aggregated or Anonymized Data

We may share aggregated or anonymized data that cannot reasonably be used to identify you:

5. Data Storage and Security

5.1 Security Measures

We implement industry-standard security measures to protect your information:

Technical Safeguards:

Administrative Safeguards:

Physical Safeguards:

5.2 Data Storage Locations

Your data may be stored in multiple geographic locations to:

Primary data centers are located in:

5.3 Data Isolation

We maintain logical separation of customer data:

5.4 Limitations

While we implement robust security measures:

5.5 Security Incidents

In the event of a data breach:

6. Data Retention

6.1 Retention Periods

We retain information for as long as necessary to provide Services and comply with legal obligations:

Account Information:

Usage Data and Logs:

Cached Content:

Billing Information:

Support Communications:

We may retain information longer when:

6.3 Deletion

After retention periods expire:

7. Your Privacy Rights

7.1 Access and Portability

You have the right to:

How to Exercise: Contact [email protected] or use your account dashboard.

7.2 Correction and Update

You have the right to:

How to Exercise: Update directly in your account settings or contact support.

7.3 Deletion

You have the right to:

How to Exercise: Delete your account through your dashboard or contact [email protected].

Exceptions: We may retain information when:

7.4 Objection and Restriction

You have the right to:

How to Exercise: Adjust your account settings or contact [email protected].

When we process data based on consent, you have the right to:

How to Exercise: Update your preferences or contact [email protected].

7.6 Lodge a Complaint

You have the right to:

Contact Your Supervisory Authority: Find your local data protection authority at your government’s website.

7.7 Response Timeframe

We will respond to rights requests:

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device that help websites remember information about your visit.

8.2 Types of Cookies We Use

Essential Cookies (Required):

Functional Cookies:

Analytics Cookies:

Marketing Cookies (With Consent):

8.3 Third-Party Cookies

We may use third-party services that set cookies:

Third-party cookies are governed by their respective privacy policies.

Browser Settings:

Our Cookie Preferences: Visit our website to manage cookie preferences through our cookie banner.

Do Not Track: We respect Do Not Track signals where technically feasible.

8.5 Other Tracking Technologies

Web Beacons:

Local Storage:

Log Files:

9. International Data Transfers

9.1 Global Operations

Utility Server operates globally. Your information may be transferred to and processed in countries other than your own.

9.2 Data Transfer Mechanisms

For transfers from the EU/EEA:

9.3 Safeguards

When we transfer data internationally:

9.4 Your Rights

You may request:

10. Children’s Privacy

10.1 Age Restriction

Our Services are not directed to individuals under 18 (or the age of majority in your jurisdiction).

10.2 No Knowing Collection

We do not knowingly collect personal information from children.

10.3 Parental Rights

If you believe we have collected information from a child:

11. Third-Party Services

11.1 Integration Partners

We integrate with third-party services to enhance functionality:

11.2 Third-Party Privacy Policies

Integrated services have their own privacy policies:

Our website may link to third-party sites:

12. Changes to This Policy

12.1 Right to Modify

We may update this Privacy Policy from time to time to reflect:

12.2 Notification of Changes

We will notify you of material changes via:

12.3 Effective Date

Changes become effective:

12.4 Review Regularly

We encourage you to:

13. Contact Us

13.1 Privacy Questions

For privacy-related questions, concerns, or requests:

Email: [email protected]

For DNS Stack Private Limited (Utility Server):

DNS Stack Private Limited
Privacy Team - Utility Server
2nd Floor, Kalkat Bhawan, Punjab Innovation Mission, Gmada Aerocity
SAS Nagar, Mohali, Punjab - 140306
India

13.2 Data Protection Officer

For EU/EEA residents:

Email: [email protected]

13.3 Support

For general support inquiries:

Email: [email protected]
Website: https://utility-server.com/support

13.4 Response Time

We strive to respond to privacy inquiries within:

14. Regional-Specific Provisions

14.1 European Union / EEA (GDPR)

Legal Basis for Processing:

Your Rights Under GDPR:

Data Protection Officer: [email protected]

14.2 California (CCPA/CPRA)

California Consumer Rights:

Categories of Information Collected: See Section 2 for detailed categories.

Do Not Sell: We do not sell personal information. We have not sold personal information in the past 12 months.

Shine the Light: California residents may request information about disclosures to third parties for direct marketing purposes (none in our case).

Exercise Rights: Contact [email protected] or call our toll-free number [Insert Number].

14.3 Canada (PIPEDA)

Your Rights Under PIPEDA:

Complaints: Office of the Privacy Commissioner of Canada - www.priv.gc.ca

14.4 United Kingdom (UK GDPR)

Your Rights Under UK GDPR: Similar to EU GDPR (see Section 14.1)

Supervisory Authority: Information Commissioner’s Office (ICO) - www.ico.org.uk

14.5 Australia (Privacy Act)

Your Rights:

Complaints: Office of the Australian Information Commissioner - www.oaic.gov.au

14.6 Brazil (LGPD)

Your Rights Under LGPD:

Data Protection Officer: [email protected]
National Authority: ANPD - www.gov.br/anpd

Conclusion

Your privacy is important to us. We are committed to protecting your information and providing transparency about our practices.

If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please don’t hesitate to contact us.

Thank you for trusting Utility Server with your web performance optimization needs.

Last Updated: November 6, 2025

© 2024-2025 DNS Stack Private Limited. All rights reserved. Utility Server is a product of DNS Stack Private Limited.