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Utility Server Services Disclaimer

Effective Date: May 8, 2025 (DNS Stack Private Limited incorporation date)
Last Updated: November 6, 2025

Important Notice

PLEASE READ THIS DISCLAIMER CAREFULLY BEFORE USING UTILITY SERVER SERVICES.

This Disclaimer sets forth important limitations on the scope of our liability and responsibility. By accessing or using Utility Server services (SPIDER, RHINO, MARLIN, Utility Client, and associated services) provided by DNS Stack Private Limited (CIN: U62099UP2025PTC223463), you acknowledge and agree to the terms of this Disclaimer.

Utility Server is a product brand of DNS Stack Private Limited, a company registered in India.

General Disclaimer
No Warranty of Service
Performance and Results
Security Disclaimer
Data and Content
Third-Party Services
Availability and Downtime
Technical Limitations
Legal and Compliance
Financial Disclaimer
Professional Advice
Beta and Experimental Features
Limitation of Liability
User Responsibility
Modifications to Disclaimer

1. General Disclaimer

1.1 “AS IS” AND “AS AVAILABLE” BASIS

ALL UTILITY SERVER SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

This includes, without limitation, any warranties of:

Merchantability
Fitness for a particular purpose
Non-infringement
Title
Quality
Accuracy
Completeness
Reliability

1.2 No Absolute Guarantees

While we strive to provide high-quality, reliable services, we cannot and do not guarantee:

Uninterrupted service availability
Error-free operations
Complete security
Specific performance outcomes
Compatibility with all systems
Achievement of any particular results

1.3 Use at Your Own Risk

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF UTILITY SERVER SERVICES IS AT YOUR SOLE RISK.

You are solely responsible for:

Evaluating the suitability of Services for your needs
Implementing appropriate backup and disaster recovery measures
Testing Services in your environment before production use
Monitoring your usage and performance

2. No Warranty of Service

2.1 Service Quality

Utility Server makes NO WARRANTIES regarding:

Availability:

That Services will be available at any particular time
That Services will be uninterrupted or timely
That access will not be subject to delays, failures, or interruptions

Accuracy:

That information provided through Services will be accurate, complete, or current
That optimization results will be precise or consistent
That statistics and analytics will be 100% accurate

Reliability:

That Services will be free from bugs, viruses, or other harmful components
That Services will meet your specific requirements or expectations
That any defects or errors will be corrected

Performance:

That Services will improve your website speed by any specific amount
That Services will enhance your SEO rankings
That Services will reduce your costs by any particular percentage
That Services will function optimally in all environments

2.2 Service Limitations

Services are subject to limitations including:

Technical constraints of underlying infrastructure
Network conditions beyond our control
Third-party service dependencies
Resource allocation based on subscription tier
Geographic availability
Browser and device compatibility

3. Performance and Results

3.1 No Guaranteed Outcomes

Utility Server does NOT guarantee:

Speed Improvements:

Any specific percentage improvement in page load times
That cached content will always load faster
That optimization will work equally for all content types
That performance gains will be consistent across all geographies

SEO Benefits:

Higher search engine rankings
Increased organic traffic
Better search engine indexing
That prerendered pages will be indexed by all search engines

Cost Savings:

Specific reduction in bandwidth costs
Lower CDN expenses
Decreased hosting requirements
Any particular return on investment (ROI)

User Experience:

Improved user engagement
Lower bounce rates
Increased conversions
Enhanced user satisfaction

3.2 Variable Results

Results may vary based on:

Your website’s structure and code quality
Type and size of content
Geographic distribution of users
Network conditions
Device and browser capabilities
Your hosting infrastructure
Third-party integrations
Configuration and implementation

3.3 Performance Claims

Any performance examples, case studies, or testimonials:

Represent specific use cases and may not be typical
Are not guarantees of future performance
May not reflect your specific results
Are provided for informational purposes only

4. Security Disclaimer

4.1 No Absolute Security

Despite implementing industry-standard security measures, Utility Server CANNOT guarantee:

Complete Protection:

Absolute security from hacking, unauthorized access, or data breaches
That Services are immune to all viruses, malware, or attacks
Protection against all security vulnerabilities
That encrypted data cannot be intercepted or compromised

Data Safety:

That data will never be lost, corrupted, or become unavailable
That backups will always be successful and restorable
Protection against all forms of data loss
That unauthorized parties will never access data

4.2 Security Limitations

Security limitations include:

Vulnerabilities in underlying infrastructure or third-party services
Zero-day exploits and unknown security flaws
Sophisticated attacks that bypass standard protections
User error or credential compromise
Social engineering attacks

4.3 User Security Responsibility

You are responsible for:

Securing your account credentials and API keys
Implementing your own security measures
Monitoring for suspicious activity
Promptly reporting security concerns
Following security best practices
Maintaining secure systems that integrate with our Services

4.4 Security Incidents

In the event of a security incident:

We will make reasonable efforts to investigate and remediate
We will notify affected users as required by law
We are not liable for damages resulting from the incident
Our liability is limited as specified in our Terms and Conditions

5. Data and Content

5.1 Data Loss

Utility Server is NOT responsible for:

Loss or Corruption:

Loss, corruption, or alteration of your data or content
Unavailability of cached or processed content
Deletion of data due to account termination or service issues
Data loss due to your actions or third-party failures

Backup Responsibility:

You are solely responsible for maintaining backups of your data
We do not guarantee that cached content serves as a reliable backup
Cached content may be purged according to TTL settings or service requirements
We recommend maintaining independent backups of all critical data

5.2 Content Accuracy

We do not guarantee:

That optimized or cached content perfectly matches source content
That image optimization maintains pixel-perfect quality
That prerendered pages capture 100% of dynamic content
That statistics and logs are completely accurate or comprehensive

5.3 Content Responsibility

You acknowledge that:

You are solely responsible for all content processed through Services
Utility Server is not responsible for monitoring, reviewing, or moderating content
We do not endorse or assume liability for user-generated content
Content responsibility remains with the content owner/originator

6. Third-Party Services

6.1 Third-Party Dependencies

Utility Server Services may rely on or integrate with third-party services, including:

Cloud infrastructure providers
CDN services
Payment processors (Stripe and others)
DNS providers
Certificate authorities
Monitoring and analytics services

Payment Processing Disclaimer: All payment processing is handled by third-party PCI-DSS compliant payment gateway partners. We do not process, store, or have access to payment card information. Any payment processing issues, security concerns, or disputes related to payment transactions should be directed to the payment gateway partner.

6.2 No Control Over Third Parties

We are NOT responsible for:

Availability or performance of third-party services
Changes to third-party APIs, features, or pricing
Security breaches or data losses by third parties
Terms, policies, or practices of third-party providers
Compatibility issues with third-party services
Payment gateway processing issues or failures
Payment transaction disputes or chargebacks

6.5 Channel Partners Disclaimer

⚠️ WHITE LABEL & CHANNEL PARTNER DISCLAIMER:

Utility Server may be sold through authorized channel partners (resellers, distributors, integrators) as a white label solution.

WE ARE NOT RESPONSIBLE FOR:

Channel partners’ business practices or operations
Channel partners’ pricing, billing, or payment collection
Channel partners’ client relationships or service agreements
Channel partners’ support quality or response times
Channel partners’ marketing claims or representations
Channel partners’ compliance with local laws and regulations
Channel partners’ data handling outside our service scope
Disputes between channel partners and their clients
Channel partners’ financial stability or business continuity

Your Recourse:

Service-related issues: Contact DNS Stack/Utility Server directly
Billing/contract issues with channel partner: Contact your channel partner
Service delivery is ultimately provided by DNS Stack Private Limited

6.3 Third-Party Links

Links to third-party websites or services:

Are provided for convenience only
Do not imply endorsement or affiliation
Are accessed at your own risk
Are subject to third-party terms and privacy policies

6.4 Integration Risks

Integrating with third-party services may:

Introduce additional points of failure
Affect performance or security
Require additional fees or subscriptions
Be subject to third-party limitations or restrictions

7. Availability and Downtime

7.1 Service Interruptions

Services may be temporarily unavailable due to:

Planned Maintenance:

Scheduled system upgrades
Infrastructure improvements
Security patching
Feature deployments

Unplanned Outages:

Hardware or software failures
Network disruptions
Security incidents
Third-party service failures
Natural disasters or force majeure events

7.2 No Uptime Guarantee

While we target high availability:

We do not guarantee 100% uptime
Free tier services have no uptime guarantees
Paid tier uptime commitments are specified in our SLA
Downtime may occur despite our best efforts

7.3 Impact of Downtime

We are not liable for:

Lost revenue or business opportunities during downtime
Damage to reputation or customer relationships
Costs incurred due to service unavailability
Inability to access cached or optimized content
Effects on your website’s availability or performance

7.4 Maintenance Windows

During maintenance:

Services may be fully or partially unavailable
We will provide advance notice when possible
Emergency maintenance may occur without notice
Disruption will be minimized to the extent feasible

8. Technical Limitations

8.1 Technology Constraints

Services are subject to inherent technical limitations:

JavaScript Rendering (SPIDER):

May not perfectly replicate client-side rendering in all cases
Complex JavaScript applications may not render completely
Dynamic content dependent on user interactions may not be captured
Single-page applications (SPAs) may have rendering limitations
Third-party scripts may not execute properly

Caching (RHINO):

Cached content may become stale before TTL expiration
Cache invalidation may not be instantaneous
Some dynamic elements may not cache properly
Cache effectiveness varies by content type and traffic patterns

Image Optimization (MARLIN):

Not all image formats are supported
Optimization may not work for extremely large files
Some images may not benefit from optimization
Format conversion may not be supported by all browsers
Quality settings may not achieve desired results in all cases

8.2 Compatibility

We do not guarantee compatibility with:

All web frameworks, CMS platforms, or development tools
All browsers, devices, or operating systems
All hosting providers or infrastructure configurations
All third-party plugins, modules, or extensions
Legacy systems or outdated technologies

8.3 Scalability Limits

While designed for scalability, Services may face limitations with:

Extremely high traffic volumes
Very large files or complex operations
Unusual or edge-case scenarios
Resource-intensive processing requirements

9. Legal and Compliance

9.1 Not Legal Advice

Information provided through Services, documentation, or support:

Does not constitute legal, financial, or professional advice
Should not be relied upon for legal or compliance decisions
Is for informational purposes only
You should consult qualified professionals for specific advice

9.2 Compliance Responsibility

You are solely responsible for ensuring that your use of Services complies with:

All applicable laws and regulations
Industry-specific requirements (GDPR, HIPAA, PCI-DSS, etc.)
Export control and sanctions laws
Intellectual property laws
Data protection and privacy laws
Your organization’s policies and procedures

9.3 Regulatory Changes

We make no warranties regarding:

Future compliance with evolving regulations
Compatibility with regulatory requirements in all jurisdictions
That Services meet specific compliance standards
That use of Services ensures legal compliance

9.4 Jurisdiction Limitations

Services may not be available or compliant in all jurisdictions. You are responsible for determining:

Whether Services are legal in your jurisdiction
Whether use complies with local regulations
Whether data processing meets local requirements

10. Financial Disclaimer

10.1 No Financial Guarantees

Utility Server does NOT guarantee:

Any specific return on investment (ROI)
Cost savings or reduced expenses
Revenue increases or business growth
Improved conversion rates or sales
Reduced hosting, bandwidth, or CDN costs

10.2 Pricing Changes

We reserve the right to:

Change pricing at any time with notice
Modify plan features and limits
Discontinue plans or services
Adjust overage rates

10.3 Billing Accuracy

While we strive for accurate billing:

Usage calculations may have minor variances
Billing discrepancies should be reported promptly
We will investigate and correct legitimate errors
Historical billing adjustments may be limited

11. Professional Advice

11.1 Technical Guidance

Documentation, tutorials, and support provided:

Are general guidance, not comprehensive technical advice
May not address your specific situation
Should be evaluated by qualified technical personnel
Are subject to change without notice

11.2 Implementation Responsibility

You are responsible for:

Properly implementing and configuring Services
Testing in your specific environment
Ensuring compatibility with your systems
Training your team on proper usage
Following best practices and recommendations

11.3 Professional Consultation

For complex implementations, we recommend:

Consulting with qualified technical professionals
Conducting thorough testing before production deployment
Engaging professional services if needed
Obtaining independent security or compliance audits

12. Beta and Experimental Features

12.1 Beta Features Disclaimer

Beta, preview, or experimental features:

Are provided for testing purposes only:

May be incomplete or contain bugs
May not work as intended
May be discontinued without notice
Are not recommended for production use

Have additional limitations:

No SLA or uptime guarantees
Limited or no support
May change significantly before general release
May never be released as production features

Are provided “AS IS”:

With no warranties whatsoever
At your own risk
Without liability for any issues or damages

12.2 Feedback and Data

By using beta features, you acknowledge:

We may collect usage data and feedback
Your experience may be shared with others (anonymized)
We have no obligation to continue development
Features may change based on feedback

13. Limitation of Liability

13.1 NO LIABILITY FOR DAMAGES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UTILITY SERVER SHALL NOT BE LIABLE FOR ANY:

Direct Damages:

Loss of data or content
Service interruptions or downtime
Performance issues or slowdowns
Security breaches or unauthorized access

Indirect Damages:

Lost profits or revenue
Lost business opportunities
Damage to reputation or goodwill
Costs of procurement of substitute services
Loss of customers or user dissatisfaction

Consequential Damages:

Effects cascading from service issues
Third-party claims or lawsuits
Regulatory penalties or fines
Business interruption costs

Incidental Damages:

Time spent addressing issues
Additional costs incurred
Alternative solution expenses

13.2 Maximum Liability

Our total liability for any claim shall not exceed the greater of:

$100 USD, or
The amount you paid to Utility Server in the 12 months preceding the claim

13.3 Applicability

These limitations apply:

Regardless of the legal theory (contract, tort, negligence, strict liability, etc.)
Even if we were advised of the possibility of damages
Even if remedies fail of their essential purpose
To the fullest extent permitted by applicable law

14. User Responsibility

14.1 Your Obligations

You acknowledge that you are solely responsible for:

Implementation:

Proper configuration and integration of Services
Testing before production deployment
Monitoring performance and functionality
Troubleshooting issues in your environment

Security:

Protecting account credentials and API keys
Implementing appropriate security measures
Monitoring for suspicious activity
Responding to security incidents

Compliance:

Ensuring legal and regulatory compliance
Obtaining necessary licenses or permissions
Respecting intellectual property rights
Following applicable laws and regulations

Data Management:

Maintaining backups of critical data
Validating accuracy of processed content
Managing data retention and deletion
Protecting sensitive or confidential information

Usage Monitoring:

Tracking your usage against plan limits
Managing overages and costs
Upgrading plans when necessary
Optimizing usage for efficiency

14.2 Due Diligence

You should:

Evaluate Services thoroughly before relying on them
Conduct your own testing and validation
Maintain redundancy and failover capabilities
Have contingency plans for service disruptions
Regularly review and update your implementation

15. Modifications to Disclaimer

15.1 Right to Modify

Utility Server reserves the right to modify this Disclaimer at any time. Changes become effective upon posting to our website or notification through Services.

15.2 Your Responsibility

It is your responsibility to:

Review this Disclaimer periodically
Check for updates before using Services
Understand your rights and our limitations

15.3 Continued Use

Continued use of Services after modifications constitutes acceptance of the updated Disclaimer.

Contact Information

For questions about this Disclaimer:

Email: [email protected]
Website: https://utility-server.com/legal

For technical support:

Email: [email protected]
Documentation: https://github.com/utility-server

For security concerns:

Email: [email protected]

Acknowledgment

BY USING UTILITY SERVER SERVICES, YOU ACKNOWLEDGE THAT:

You have read and understood this Disclaimer
You accept the limitations and exclusions described herein
You agree to use Services at your own risk
You understand that we provide no warranties or guarantees
You accept responsibility for your use of Services
You will not hold Utility Server liable beyond the specified limits

Final Notice

This Disclaimer is a binding legal document. If you do not agree with any provision, do not use Utility Server Services.

For questions, concerns, or clarifications, please contact our legal team before using Services.

Last Updated: November 6, 2025